Privacy Policy

PRIVACY POLICY – PERSONAL DATA PROTECTION

When visiting Ciel Concept and during the processing of your order or your registration as a user on our e-shop, you may be asked to provide personal information such as your full name, shipping and billing address, email address, mobile or landline phone number, delivery details, and other information required to process your order.

This data is used exclusively for the purpose of fulfilling your order and providing the highest possible level of service. It is used only in relation to your transactions with us, to improve our services, and to ensure the proper functioning of our platform. Your data will never be disclosed or shared with third parties, except where required by law and only to the relevant authorities.

Upon registering as a user/customer, you will be asked to create a username and password. These credentials are strictly personal and ensure the protection of your data. You may change your password at any time and are solely responsible for its confidentiality. In case of loss or unauthorized use, you must inform us immediately. Otherwise, Ciel Concept bears no responsibility for its misuse.

Our e-shop does not disclose or publish the personal information of its users/customers in any way. Employees of Ciel Concept who have access to personal data are explicitly instructed to use it solely for customer service purposes and are forbidden from using it for any other reason. Violation of these terms leads to legal consequences, as per the agreements they have signed.

Your email and phone number may be used to inform you of offers and news, provided that you have given your consent.
We may also promote your data via social media platforms (e.g. Facebook, Instagram) through the cookies you accept when entering our website, to display targeted updates and product offers — always in accordance with EU personal data protection regulations.

If you do not wish to receive such updates, you can either clear your browser history or mark the advertisement as spam/unwanted.

You may request access to or deletion of your personal data at any time in accordance with applicable data protection laws by contacting us via email at: info@cielconcept.gr

The management and protection of personal data is governed by the Terms of Use, Greek law (Law 2472/1997 as currently in force), and the Directives and Regulations of the Hellenic Data Protection Authority. Personal data is used solely for order fulfillment and will never be disclosed, published, or sold to third parties, except when required by legal procedures (Law 2225/1994) or EU Directive 24/2006, as implemented in Greek law.

SECURITY

To ensure the security of your transactions with Ciel Concept, we have taken all necessary measures in cooperation with Eurobank, allowing for safe online transactions.
All credit/debit card information is encrypted so that it cannot be read or altered during transmission over the Internet.

INTELLECTUAL PROPERTY – DATA PROTECTION

Photographers, as creators of original works under Article 2(1) of the Berne Convention and Law 2121/1993, agree to automatically transfer all property rights and associated usage rights of the photographs they create to Ciel Concept, as per Article 32(2) of Law 2121/93.

Ciel Concept is granted full exploitation rights, including but not limited to modification, reproduction, integration, and distribution of the images, for the full duration of the copyright as defined by:

Article 9 of the WIPO Copyright Treaty (Law 3184/2003, Government Gazette A' 228/26.09.2003)

Article 12 of the TRIPS Agreement (Law 2290/1995, Government Gazette A’ 28)

Article 6 of EU Directive 93/98

PRODUCT INFORMATION

The characteristics of each product sold through Ciel Concept are listed online and are accessible by searching for the respective product name.

PRODUCT PRICES

All prices listed on the Ciel Concept website include 24% VAT.
Shipping and cash-on-delivery (COD) charges are not included in the listed prices.

Prices apply to the products and quantities available at the time of purchase.
Ciel Concept reserves the right to change product prices at any time without prior notice, depending on availability and other commercial considerations.